The Service Standard and guidelines
The Service Standard
The Service Standard helps teams to create and run efficient and effective public services. It is made up of 3 sections:
- A. Understanding User Needs
- B. Leading Agile Teams
- C. Choosing the Right Technology
Relevant Guidelines and Documentation
A. Understanding User Needs
All services are built with the user in mind. The users’ needs must be understood to solve the problem they face with a simple, accessible and seamless journey through the service.
B. Leading Agile Teams
Agile methodology is a way of working by breaking the project up into several phases or stages. It involves constant collaboration with the users and other stakeholders, and the agile teams cycle through the process of planning, executing and evaluating to improve the service at every stage.
C. Choosing the right technology
The right tools and technology need to be chosen to create a high-quality service cost-effectively. Those choices will impact the ability to create, iterate and sustainably operate the service. The technology should be reliable, provide security, and communication functionality through Application Programming Interfaces (APIs) and use common components and patterns.
