Service Development Workflow
User research is a form of qualitative research that helps us to understand our users, identify the usability of designs and allows teams to respond to any problems before development or implementation.
Read MoreYour service team must include people doing a variety of different roles (this type of team is called a multidisciplinary team). You may need to include other roles depending on the size and nature of your service.
Multidisciplinary teams are needed to make and operate government services at a sustainable pace and at scale.