Service Development Workflow
User research is a form of qualitative research that helps us to understand our users, identify the usability of designs and allows teams to respond to any problems before development or implementation.
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B. Leading Agile Teams
Design System
Design your services using GOV.CY styles, components and patterns.
Use the Design System to make your service consistent with GOV.CY and avoid repeating work that’s already been done. The Design System makes it easy for digital teams to build accessible, consistent, and performant services and products to meet Cyprus’ needs.
Read MoreIterate and improve frequently
Services are never ‘finished’. Using agile methods means getting real people using your service as early as possible. Then making improvements throughout the lifetime of the service.
Read MoreGuidance for agile ways of working
You must use an agile approach to project management to build and run government digital services.
Agile methods encourage teams to build and release quickly, test what they’ve built and iterate their work based on regular feedback.
Read MoreGuidance for Multidisciplinary teams
Your service team must include people doing a variety of different roles (this type of team is called a multidisciplinary team). You may need to include other roles depending on the size and nature of your service.
Multidisciplinary teams are needed to make and operate government services at a sustainable pace and at scale.