The Assurance Process

Ensuring alignment with the Service Standard

Overview of the Assurance Process

The Assurance Process consists of two assessment phases. These phases are conducted by the assessment panel, which is set up for each service and is composed of a multidisciplinary team.

The first assessment phase consists of the Preliminary Assessment of the service and is conducted towards the end of the Learning Stage to verify that the service being developed is heading in the right direction.

The second assessment phase consists of the Final Assessment of the service which takes place after the Making Stage, just before the service is ready for public introduction.

The Assessment

The following process is applicable for both assessment phases (Preliminary and Final).

• To initiate the assessment process of a service, the Project Manager, of the Contracting Authority responsible for the service, must submit a Service Assessment Request Form (Version 1.1), fully completed and signed, along with all necessary attachments, electronically via email at dsf-qa@dits.dmrid.gov.cy.
• The Project Manager of the Contracting Authority will be invited to present the service with the Service Team to the Assessment Panel. The presentation, which will be recorded, must cover all aspects specified in the Preliminary Assessment Checklist and the Final Assessment Checklist according to the assessment phase required.
• During the Assessment Sessions, the Assessment Panel can ask questions/clarifications on matters concerning the service in relation to the Service Standard.
• Within 15 calendar days from the completion date of the presentation, the Assessment Panel will release the Assurance Report which will also be available on the DSF website.

The Assessment Panel

The Assessment Panel consists of members from the DSF Team and is responsible for the thorough examination of a service to ensure it aligns with and meets the Service Standard before its public launch on gov.cy. The Assessment Panel is also known as the DSF Assessment Panel.