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Users Vs Stakeholders
09/05/22 15:02 | A. Understanding User Needs | All Guidelines and Documentation
How we distinguish between ‘users’ and ‘stakeholders’ when designing state-run services
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Service Design
09/05/22 14:43 | A. Understanding User Needs | All Guidelines and Documentation
A service is a facility the government provides to help the user achieve an outcome with minimal effort. The government is responsible for delivering a well maintained service in a user centered way.
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How to recruit participants for user research
09/05/22 11:00 | A. Understanding User Needs | All Guidelines and Documentation
When doing user research, you will need to recruit participants to part-take in your research activities.
Participants should be the people/citizens/organizations that use your service.
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Data protection guidelines for user research activities
04/05/22 14:00 | A. Understanding User Needs | All Guidelines and Documentation
These guidelines are to help service teams to ensure that any user research activities done are GDPR compliant to protect user research participants’ data and confidentiality.