Preliminary Assessment Checklist
What is being Assessed
- The following areas of the Sections A and B will be explored during the preliminary assessment session of a service.
- The Service Team shall submit all the necessary evidence to promote compliance to the Service Standard.
- A demonstration of the service, along with all the requested evidence concerning the method, steps and implementation of the service, will be necessary.
Section A. Understanding User Needs
1. Understand users and their needs
| Areas to be explored | Evidence of Work |
|---|---|
| 1.1 – identification of potential user groups | User types by roles, demographics, needs, or personas |
| 1.2 – Conduct user research with potential user groups | ● Method for user research (e.g. interviews, surveys, user tests). ● User research findings for each user research round |
| 1.3 – Design and development of the service | Decisions taken on design and development based on the user research findings |
2. Solve a whole problem for users
| Areas to be explored | Evidence of Work |
| 2.1 – Identification of all steps of the user’s journey and mapping when using a service | ● The scenarios used ● User journey flow designs ● Scoping of the service Shall include steps before the user comes to the service and afterwards. |
| 2.2 – Identification of all relevant government departments and teams required to meet the service user’s goal | ● All stakeholders of the service ● Responsibility of each stakeholder on the service |
| 2.3 – Identification of any potential constraints and strategies elevate them so there are no dead ends? | Possible constraints, ● in user journey ● in service design journey |
Section B: Leading Agile Teams
3. Have a multidisciplinary team
| Areas to be explored | Evidence of Work |
|---|---|
| 3.1 – Service team Roles | Service team in terms of, ● members’ names ● roles ● period of involvement |
4. Use Agile ways of working
| Areas to be explored | Evidence of Work |
|---|---|
| 4.1 – Service team’s way of working based on agile development methodology | ● Agile ceremonies used ● Tools used ● Team metrics including sprint duration, goal set, and goal completion |
| 4.2 – Service Teams continuous evaluation and adjustment of service goals based on user needs | Project management tool screenshots (e.g. Trello, Jira) showing service team members’ involvement |
