Under data protection law, consent means offering individuals real choice and control in relation to how their data is processed. Consent requires a positive opt-in and a very clear and specific statement of consent – don’t use pre-ticked boxes or any other method of default consent.
A service is a facility the government provides to help the user achieve an outcome with minimal effort. The government is responsible for delivering a well maintained service in a user centered way.
When doing user research, you will need to recruit participants to part-take in your research activities.
Participants should be the people/citizens/organizations that use your service.
These guidelines are to help service teams to ensure that any user research activities done are GDPR compliant to protect user research participants’ data and confidentiality.
