Iterate and improve frequently
Services are never ‘finished’. Using agile methods means getting real people using your service as early as possible. Then making improvements throughout the lifetime of the service.
Read MoreYour service team must include people doing a variety of different roles (this type of team is called a multidisciplinary team). You may need to include other roles depending on the size and nature of your service.
Multidisciplinary teams are needed to make and operate government services at a sustainable pace and at scale.