The conference titled "Framework for the Digital Transformation of Government Services" was a successful gathering of government representatives, tech experts, and industry leaders. It explored topics like user-centered design, interaction design, and technical architecture, all aimed at making digital services more user-friendly and tailored for citizens. The conference also featured interactive workshops to share best practices and highlight the application of agile methodologies and the Service Standard.
We are pleased to announce the successful tenderers for the Framework for the Digital Transformation of Government Services. This framework, spanning a duration of two years, represents a significant step forward in our ongoing efforts to enhance and modernize digital experiences for the people of Cyprus.
Discover the Digital Services Framework for the Government of Cyprus. Learn about the outcome-based framework, mini-competitions, and delivering high-quality digital services to citizens.
As a team at the Digital Services Factory, we are passionate about creating citizen-centric digital services that serve the needs of the people of Cyprus. One of the ways to do this is by following the Digital Services Factory Standards. But what are these standards, and why are they so important?
The DSF Standards state that we should involve citizens in every stage of service development, including the Live Running Phase, through User research rounds.
Updated the design system to version 2.1.1. Even though there is a major version increase the changes in the CSS are backwards compatible with the v.1.3.2.
A DPIA is a process that helps organizations identify, assess, and mitigate the risks associated with processing personal data. It is essentially a risk assessment that evaluates the impact of data processing activities on individuals' privacy and data protection rights. DPIAs are a legal requirement under GDPR for certain processing activities, such as those involving sensitive data or systematic monitoring of individuals.
The discovery phase is the initial stage of any service development and a crucial step in the design process; it allows for a deeper understanding of the problem that the service aims to solve, as well as the needs and expectations of the users who will be using it. This phase could last up to 8 weeks. The duration can vary depending on the complexity and novelty of the problem.
Accessibility in design allows users of diverse abilities to navigate, understand, and use an electronic Service. Improving a product’s accessibility can enhance its usability for all users, including those with low vision, blindness, hearing impairments, cognitive impairments, motor impairments or situational disabilities
A quick start template for creating a sample DSF service (Request an email and mobile change)